Privacy Policy
Protecting your personal data is a priority for CarplayGo. This privacy policy clearly and transparently explains what data is collected, for what purpose, and how it is used, stored, and protected. It applies to all data collected via our website www.carplaygo.com as well as any other service or interaction related to our business.
Personal data collected
We collect and process the following types of data:
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Identification information: last name, first name, email address, phone number.
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Delivery information: postal address, tracking information.
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Payment information: only via third-party providers (Stripe, PayPal). No banking data is stored on our servers.
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Order history.
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Technical information: IP address, browser type, pages visited, cookies.
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Data from contact forms, newsletter subscription, or participation in promotional offers.
Purposes of processing
Your data is collected and processed for the following purposes:
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Processing and shipping orders
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Customer service and after-sales support
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Customer account management
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Marketing communications with prior consent
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Analysis of browsing behavior to improve the user experience
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Fraud prevention and site security
Legal basis for processing
In accordance with the GDPR, the processing carried out is based on:
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The performance of a contract (product order)
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Consent (newsletter, marketing cookies)
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Legitimate interest (site security, fraud prevention)
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Compliance with a legal obligation (invoicing, accounting)
Data recipients
Your personal data is shared only with the service providers necessary for the proper operation of our service:
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Payment service providers (Stripe, PayPal)
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Logistics service providers (carriers, shipping platforms)
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Technical service providers (hosting, site maintenance, CRM)
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Administrative authorities where legally required
We do not sell or rent your personal data to third parties.
Retention period
We retain your data only for the period necessary:
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Customer data: 5 years after the last order
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Billing data: 10 years (legal obligation)
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Marketing data: 3 years from the last contact
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Cookies: up to 13 months depending on their nature
Data security
CarplayGo implements appropriate technical and organizational measures to protect your data:
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Secure storage via certified servers
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Restricted access to personal data
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Encryption of payment transactions
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Regular backups
Your rights
In accordance with the French Data Protection Act and the GDPR, you have the following rights:
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Right of access to your data
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Right to rectification
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Right to erasure ("right to be forgotten")
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Right to data portability
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Right to object to processing
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Right to withdraw your consent at any time
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Right to lodge a complaint with the CNIL
You can exercise your rights by contacting us at the following address:
contact@carplaygo.com
Cookies
We use different types of cookies to improve your experience:
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Cookies strictly necessary for the operation of the site
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Audience measurement cookies (Google Analytics, etc.)
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Marketing cookies (Google Ads, Meta Ads)
You can configure your preferences at any time via the cookie banner or your browser.
