Privacy Policy

Protection of your personal data is a priority for Carplaygo. This privacy policy explains in a clear and transparent way which data is collected, for what purpose, and how they are used, stored and protected. It applies to all data collected via our site www.carplaygo.com as well as any other service or interaction related to our activity.

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Personal data collected

We collect and process the following types of data:

• Identification information : name, first name, email address, telephone number.

• Delivery information : Postal address, follow -up information.

• Payment information : only via third -party providers (Stripe, Paypal). No bank data is stored on our servers.

• Orders History.

• Technical information : IP address, type of browser, pages visited, cookies.

• Data from contact forms, newsletter registration or participation in promotional offers.

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Treatment purposes

Your data is collected and processed for the following purposes:

• Processing and shipping of orders

• Customer service and after-sales follow-up

• Customer account management

• Marketing communication with prior consent

• Navigation behavior analysis to improve the user experience

• Fraud prevention and site safety

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Legal basis of treatment

In accordance with the GDPR, the treatments carried out are based on:

• The execution of a contract (product order)

• Consent (newsletter, marketing cookies)

• The legitimate interest (site security, prevention of fraud)

• Compliance with a legal obligation (invoicing, accounting)

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Data recipients

Your personal data is only transmitted to providers necessary for the proper functioning of our service:

• Payment providers (Stripe, Paypal)

• Logistics providers (carriers, shipping platforms)

• Technical providers (accommodation, site maintenance, CRM)

• Administrative authorities in the event of a legal obligation

We do not sell or rent your personal data to third parties.

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Shelf life

We keep your data only for the necessary period:

• Customer data: 5 years after the last order

• Billing data: 10 years (legal obligation)

• Marketing data: 3 years from the last contact

• Cookies: up to 13 months depending on their nature

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Data security

Carplaygo implements appropriate technical and organizational measures to protect your data:

• Secure storage via certified servers

• Restricted access to personal data

• Payment transactions encryption

• Regular backups

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Your rights

In accordance with the "Data Protection" law and the GDPR, you have the following rights:

• Right of access to your data

• Right of rectification

• Right to erasure ("right to be forgotten")

• Right to portability

• Right of opposition to processing

• Right to withdraw your consent at any time

• Right to submit a complaint to the CNIL

You can exercise your rights by contacting us at the following address:
contact@carplaygo.com

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Cookies

We use different types of cookies to improve your experience:

• Cookies strictly necessary for the operation of the site

• Audience measurement cookies (Google Analytics, etc.)

• Marketing cookies (Google Ads, Meta Ads)

You can configure your preferences at any time via the cookie headband or your browser.