Frequently Asked Questions
Product
About our cases.
Is my vehicle compatible with your CarPlay box?
Our cases are compatible with a wide range of vehicles. Check compatibility by selecting your make and model on our website.
Does the installation require a professional?
No, installation is simple and does not require any modifications to the vehicle. An installation manual in French is included.
Can I use the steering wheel controls with the box?
Yes, all original controls are retained, including the steering wheel buttons and the touchscreen if available.
Does the unit work with Android Auto?
Yes, our units are compatible with Apple CarPlay and Android Auto and MirrorLink for a complete wireless experience.
Is the sound affected after installation?
No, the original audio quality is preserved, without interference or loss of quality.
Is there voice command?
Yes, regardless of the vehicle.
Delivery & Shipping
What are the delivery times in France?
Between 2 and 7 business days after shipment.
What are the delivery charges?
Delivery is free for all orders, with no minimum purchase.
Do you ship internationally?
Yes, we deliver to several countries. Check the available options at checkout.
My package is delayed, what should I do?
Check the tracking. If the delay is significant, contact our after-sales service.
Which carrier do you use?
We work with reliable carriers such as Colissimo and UPS depending on the destination.
Orders
How to place an order?
Select your brand and model, add the case to your cart, and follow the checkout steps.
What payment methods do you accept?
We accept credit cards (Visa, MasterCard), PayPal, and installment payments subject to availability.
Can I modify or cancel my order after payment?
Yes, as long as the order has not been shipped. Contact us quickly via the contact form.
Will I receive an order confirmation?
Yes, a confirmation email is sent immediately after your purchase. Check your spam folder if you do not receive it.
Where can I track my order?
A tracking link will be sent to you by email as soon as the shipment is dispatched.
Returns & Refunds
Can I return my product if I am not satisfied?
Yes, you have 30 days after receipt to return the product to us in perfect condition.
Are your cases guaranteed?
All our products are guaranteed for 365 days from the day of receipt.
Are return shipping costs my responsibility?
We cover return shipping costs only if the case is incompatible or defective.
How long will it take for me to be refunded?
The refund is processed within 3 to 8 business days after receipt of the return, depending on your bank; the refund is initiated immediately on our side.
What should I do if my case does not work after installation?
If your case does not work despite compatibility, we offer a full refund or exchange, after the item is returned.
