Shipping Policy
Last updated: April 2025
AtCarplayGo, we make every effort to ensure fast, secure, and reliable delivery to all our customers, in France and internationally.
1. Carriers used
We mainly work withFedEx, known for its reliable service and for theenhanced delivery insuranceon items over350 €.
CarplayGoalso reserves the right to useUPSorDHLif logistical conditions require it to optimize the speed and safety of your delivery.
2. Shipping and Delivery Times
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Order Preparation: between24h and 48h business hoursafter your payment has been confirmed.
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Delivery :
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In mainland France: usually inless than 7 business days.
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Internationally: delivery times vary depending on the destination but remain optimized for deliveryas soon as possible.
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3. Service Areas
We shipfrom Franceto:
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TheMetropolitan France
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TheEurope
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Therest of the world(subject to logistical feasibility)
CarplayGo ships worldwideto ensure maximum accessibility to our products, without geographical restrictions.
4. Delivery fees
The delivery isoffered for free :
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In France
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International
We have chosen tounify our shipping feesto offer all our customers, wherever they are, thesame quality of serviceno hidden costs.
5. Delivery Methods
To ensure a consistent and efficient experience,CarplayGo does not offer a choice between different delivery methods.
All our customers benefitof the best service availablefor each order, depending on the product, the delivery location, and the current conditions.
Our goal:ship all orders as quickly as possibleto ensure your satisfaction.
6. Delivery Insurance
The packages sent byFedExautomatically benefit from aenhanced insurancefor any order over350 €.
This guarantees you aadditional securityin case of loss or damage during transport.
7. Tracking your order
As soon as your order is shipped, you will receive:
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OneShipping Confirmation Email
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Onetracking numberallowing you to track your package in real time
You can also contact ourCustomer Servicefor any questions regarding the delivery of your order.
8. Possible Delays
CarplayGo cannot be held responsible for delivery delays caused by carriers, strikes, exceptional weather conditions, or any force majeure events.
We are committed, however, toto support and inform youactively in case of a problem.
