General Terms and Conditions of Sale
Last updated: April 2025
Welcome toCarplayGo. We thank you for your trust. Here are ourGeneral Terms and Conditions of Sale (GTC), which frame your purchases on our sitewww.carplaygo.comPlease read them carefully before placing any order.
1. Company Identification
CARPLAYGO
Phone: +33 6 44 66 85 54
Email:service@carplaygo.com
Adresse : France (offices based in mainland France)
2. Products and Services
CarplayGois specialized in online sales ofwireless CarPlay and Android Auto adapters. Our products allow you to modernize the multimedia interface of vehicles without replacing the original screen.
We offer:
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CasesPlug & Playeasy to install
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USB Adaptersto switch from wired CarPlay to wireless
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Oneextended compatibilitywith more than 220 models and 25 car brands
All our offers are valid while stocks last.
3. Price
The prices displayed on our website are shown ineuros (€), all taxes included (ATI).
The delivery fees arefreeIn mainland France, except for express delivery option.
CarplayGo reserves the right to change its prices at any time, but products will be charged based on the rates in effect at the time the order is recorded.
4. Order
Order confirmation implies full and unconditional acceptance of these Terms and Conditions of Sale.
Accepted payment methods :
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Credit card (Visa, MasterCard, etc.)
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PayPalandPayPal Express Checkout
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Apple Pay
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Amazon Pay
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Google Pay
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Bank transfer(in case of payment refusal by your bank)
The order is considered confirmed after payment confirmation by the banking institution.
5. Delivery
Shipping times :
Orders are prepared and shipped within a period of24 to 48 hoursworking days after approval.
Delivery times :
On averageless than 7 daysfor mainland France.
Delivery area :
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Primarily inMetropolitan France
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Delivery availableall over the worldupon request and subject to applicable fees.
Carriers used: specified at the time of order (Colissimo, Chronopost, DHL, etc.).
6. Warranty
All our products come with thelegal warranty of conformityand from thereguarantee against hidden defects.
CarplayGo Warranty:
Our products are guaranteed2 yearsagainst any malfunction, manufacturer defect, or other fault.
Procedure in case of a problem :
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Contact ourafter-sales servicetoservice@carplaygo.com
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The defective product can beexchangeableorrefundedafter return.
⚠️Return shipping costs are the responsibility of the customer.
7. Installation and Partners
CarplayGo makes installing its products easier thanks to itsnetwork of partner garages.
The chords aretacitand are solely aimed atfacilitate professional installationat competitive prices.
CarplayGo is not responsible for the service provided by independent partners.
8. Right of Withdrawal
In accordance with legal provisions, you have a14-day periodfrom the receipt of your order to exercise your right of withdrawal without having to provide any reason.
The product must be returned:
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Newwithout signs of use
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In its original packaging
Thereturn shipping feesare your responsibility.
The refund will be processed within14 daysafter receipt and inspection of the returned product.
9. Disputes and Customer Service
In case of any issues, we invite you to contact ourafter-sales service available 24/7 :
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By phone: +33 6 44 66 85 54
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By email:service@carplaygo.com
We do everything possible toresolve disputes amicablyquickly and efficiently.
10. Liability
CarplayGo cannot be held responsible in the event of non-performance of the contract due to a force majeure event (strike, natural disaster, epidemic, etc.).
The use of the products sold is the responsibility of the customer. It is up to the user to ensure the compatibility of the product with their vehicle.
11. Intellectual Property
All elements present on the sitewww.carplaygo.com(texts, images, logos, videos, etc.) are protected by intellectual property rights.
Any reproduction or use without written authorization is strictly prohibited.
